Taxpayers are unable to get through to live help through the IRS's toll-free phone lines, even when the IRS claims its wait ...

The report by the Treasury Inspector General for Tax Administration called on the IRS to include more phone lines and to ...

People wait to get assistance at an IRS service center office in downtown Los Angeles. (Photo by Richard Hartog/Los Angeles Times via Getty Images) The IRS is scrapping its self-service kiosk program ...