SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...

In LaDonna Bonnin’s line of work, the details really matter. As associate director of the New Mexico Poison and Drug ...

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

Oregon men's basketball will attempt to snap a seven-game losing streak Sunday against Iowa at Matthew Knight Arena. Follow ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

The Iowa Victim Services Call Center offers 24/7 support to those in active crisis or with lingering issues from trauma, ...

Flexible contact centers use AI, cloud platforms, and on-demand agents to adapt to demand, reduce costs, boost resilience, and enhance customer experience.

A former GEO Group investigator at the Conroe ICE detention center was sentenced to probation after pleading guilty to using ...

NC State's star forward found his rhythm at home and showed just how much he's capable of.

These fraudsters need to be taught a lesson.

Trump was urged by China’s Xi to exercise caution on Taiwan arms sales during a phone call that stressed stable U.S.-China ties.

BenchmarkPortal’s Learning Channel+ is a subscription-based microlearning library built for contact center agent training and coaching, featuring 50+ workplace-friendly videos in approximately ...