Across the United States, a quiet shift is underway in the way local governments answer the phone. Non-emergency calls that once rang straight through to human dispatchers are increasingly being ...

Using STAR helps you tell a clear, concise, and impactful story about your skills and experiences. It’s a great tool to ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, ...

AI has made headlines recently for flubs in restaurant drive-thrus , but now it's got a brand new job: taking calls for a ...

Invoca, the leader in revenue execution, today released a new study examining Google's AI agent calling feature, which contacts local businesses on behalf of consumers to ask about pricing. The Invoca ...

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

Tuesday (November 18) began the trial period of artificial intelligence (A.I.) being used in the Brazos County 9-1-1 dispatch center. Executive director Patrick Corley says A.I. will greet callers to ...

Google's new Calling Cards make Android calls feel more personal. The feature lets Pixel users customize full-screen contact images. Calling Cards don't back up yet, so setups won't transfer to new ...

As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...

MSNBC host Stephanie Ruhle stunned her colleagues when her phone rang loudly in the middle of a conversation — and she answered it without hesitation! Rogers was in the middle of making a point when ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...