The report also highlights a looming infrastructure crisis. While AI demands the elasticity of the cloud, only 41% of organizations are fully cloud-based. Furthermore, 48% of enterprises still lack a ...

Liveops Celebrates Success with Multiple Stevie Awards for Customer Experience Scottsdale, United States - January 31, ...

Planning human call center agent schedules requires manual effort. Assembled aims to streamline that while factoring in digital labor.

DeepL, a global AI product and research company, today announced the general availability of DeepL Voice API. This innovative product empowers ...

At higher levels of maturity, contact centers transform from cost centers into drivers of competitive advantage. According to BCG, organizations that effectively prioritize CX have seen 50% higher ...

Humana deepens Google Cloud AI ties by launching Agent Assist to enhance member support with real-time summaries and compliance guidance.

NTT Data's expanded partnership will focus on enterprise agentic AI deployment at scale, leveraging AWS cloud technologies.

In today's post, I've made a list of companies that pay $12 an hour or more. It's safe to say that for many people, $12 ...

New conversational AI lead response and AI‑powered lead scoring help dealers respond faster, work smarter, and grow more profitably ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.