A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

Microsoft plans to introduce a call reporting feature in Teams by mid-March, allowing users to flag suspicious or unwanted ...

The report also highlights a looming infrastructure crisis. While AI demands the elasticity of the cloud, only 41% of organizations are fully cloud-based. Furthermore, 48% of enterprises still lack a ...

The Iowa Victim Services Call Center offers 24/7 support to those in active crisis or with lingering issues from trauma, ...

RICHARD GRENELL, the interim president of the Kennedy Center, pointed out on social media that Congress allocated $257 ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned.

At higher levels of maturity, contact centers transform from cost centers into drivers of competitive advantage. According to BCG, organizations that effectively prioritize CX have seen 50% higher ...

AMD ( AMD) is set to report fourth-quarter earnings on Tuesday, and investors will watch out for the company’s data center ...

New information obtained by KSAT shows staff at IDEA Public Schools’ Judson campus waited 20 minutes to call 911 after it ...

Microsoft and Meta’s latest earnings calls offered a concentrated look at the AI data center buildout, revealing how ...

AMD Executive Vice President and CFO Hu Jin also said that, benefiting from the reversal of a previously recognized $360 ...

The Republican representative reportedly made her staff buy her late-night alcohol and clean her Airbnb properties.