Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

Flexible contact centers use AI, cloud platforms, and on-demand agents to adapt to demand, reduce costs, boost resilience, and enhance customer experience.

Contact centers today wrestle with multifaceted operational challenges that impact their ability to deliver consistent, high-quality customer experiences. These range from managing high employee ...

SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge ...

"Very alarming." The post Wave of Suicides Hits as India’s Economy Is Ravaged by AI appeared first on Futurism.

LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering ...

ClearTouch, a leading provider of AI-driven cloud contact center solutions, today announced its integration with Credility’s ...

Ed tech companies like GoGuardian and Lightspeed Systems offer for AI software to detect self-harm. Experts and students are concerned about its accuracy and unintended consequences.

Emerging NIST guidance suggests that the long-standing practice of treating AI as “just software” for cybersecurity purposes ...

The Materials Science Learning Center (MSLC) offers resources and expert insights to enhance materials characterization and accelerate scientific breakthroughs.