BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

Today's call is being webcast and will be available on PC Connection, Inc.'s website. The earnings release will be available on the SEC website at www.sec.gov and in the Investor Relations section of ...

Good day, everyone, and welcome to 8x8, Inc.'s Third Quarter 2026 Earnings Conference Call. [Operator Instructions] Please note, this conference is being recorded. Now it's my pleasure to turn the ...

Q2 2026 Earnings Call February 1, 2026 7:01 PM ESTCompany ParticipantsJohn Konstantopoulos - Co-Founder & CEORichard Jarvis ...

Over a dozen companies announced major layoffs in Idaho in 2025. Here is a list of the top 10. Exyte, a German clean-room builder, was Micron’s general contractor for its coming $15 billion ...

There are steps you can take now to protect your car and home as temperatures drop.

One resident said his energy bill has increased nearly $400 ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.