SMS marketing has had a bit of a resurgence of late, and for good reason: it works. And far better than some other trendy ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Regional broadband provider to deploy GOCare’s suite of communication products to enhance subscriber engagement and simplify ...

South African enterprises use omnichannel strategies to drive measurable ROI, reduce costs and transform customer satisfaction scores.

Credit card firms are increasingly turning to foreign customers, prompted by demographic shifts and declining growth ...

A new AI era begins: zero-day deployment, continuous self-learning, and autonomous CX agents built for mission-critical customer service operations Omilia, the global leader in Agentic CX, today annou ...

Discover essential POS machine features that modern businesses need to streamline payments, boost efficiency, and improve customer experience.

New Platform Reduces Customer Support Calls by 60% for Early Adopters Through Intelligent WhatsApp and Web Widget ...

New Shopify connection lets agencies deploy AI chat and voice agents that answer product questions in real time and ...

As corporate spending on artificial intelligence climbs, early dollars are landing in customer-facing tools. Companies are ...

NEXUS CONNECT 2026 signals start of next implementation phase - with over 250 partners NEXUS partner programme and modular ...

TELUS and RingCentral are expanding their partnership to bring advanced AI capabilities to TELUS Business Connect, a ...