SMS marketing has had a bit of a resurgence of late, and for good reason: it works. And far better than some other trendy ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform.

Regional broadband provider to deploy GOCare’s suite of communication products to enhance subscriber engagement and simplify ...

South African enterprises use omnichannel strategies to drive measurable ROI, reduce costs and transform customer satisfaction scores.

Call and live chat company Moneypenny has added to its team with the appointment of a customer experience specialist.

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

Cloud-based CPaaS platforms also deliver scalability, flexibility and cost savings, allowing organizations to deploy and ...

A new AI era begins: zero-day deployment, continuous self-learning, and autonomous CX agents built for mission-critical customer service operations Omilia, the global leader in Agentic CX, today annou ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

Discover essential POS machine features that modern businesses need to streamline payments, boost efficiency, and improve customer experience.

New Platform Reduces Customer Support Calls by 60% for Early Adopters Through Intelligent WhatsApp and Web Widget ...