Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users worldwide, automating real-world tasks, including customer service inquiries, across 40+ countries ...

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

The post Verizon Outage Prompts FCC to Collect Customer Complaints appeared first on Android Headlines.

AT&T hopes its latest move will keep customers from leaving amid a competitive market.

Spectrum is betting big on three bold changes to keep internet customers from pulling the plug on service.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

City "apologizes profusely" but has no plans to pay residents for plumbing bills after mass text causes confusion.

The IRS workforce was cut by 27% in 2025. Taxpayers who encounter problems when filing this year, due to tax law changes from ...

Six years ago, I wrote a column about how infuriating calling customer services could be, writes Dr James Williams.

When Rod Peers retired in November, he was eager to start this new chapter in his life by purchasing a three-bedroom property ...

Flip, the AI solution that automates customer service calls for enterprise brands, today announced a $20 million Series A funding round co-led by Next Coast Ventures and Ridge Ventures. The investment ...