Brandon Johnson, Vice President of Sales with GOCare, commented, “Making subscribers’ lives better is a Cablelynx priority. This isn’t just a software implementation—it’s a partnership and full-scale ...

In today’s rapidly shifting business landscape, communication has become more than a basic operational need, it’s a strategic ...

The upgrade delivered 7000 extension users and 100 of the call centre positions.

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in America in 2026.

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

Vehlo, a leading provider of software and financial solutions for the automotive repair and dealership industries, will be exhibiting at the National Automobile Dealers Association (NADA) Show in Las ...

Hayete Gallot previously spent nearly 16 years at Microsoft in senior leadership roles across engineering and sales.

As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service ...

Expanded delivery supports voice, email, chat, social, and text, with bilingual English and Spanish language and rapid ...

Type in a few numbers and symbols on your dialer and discover powerful tools, system info, and settings buried deep in your phone.

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...