Alaska Air opened a new training facility for thousands of pilots, flight attendants and customer service agents to practice scenarios they might encounter on the job.

A misconfiguration in Microsoft-managed storage accounts triggered cascading failures across virtual machine operations, ...

At Felicitysolar, innovation in solar energy solutions goes hand in hand with a strong commitment to customer service. Beyond delivering reliable products, they continues to focus on long-term system ...

More and more workplaces are leaning on artificial intelligence for onboarding, customer service and human resources. But not ...

AI simulations focus not only on procedural knowledge but also on emotional intelligence and decision-making. Agents learn to ...

NVIDIA PersonaPlex runs real time with listener signals and low overlap delay, helping callers feel heard while you resolve tasks more quickly.

Financial institutions close accounts for inactivity even when earning interest, sending funds to states through escheatment processes that affect savers.

Thousands of Alaska Airlines and Hawaiian Airlines employees will now undergo training in a new 660,000 square foot, state-of ...

Microsoft and ServiceNow's exploitable agents reveal a growing - and preventable - AI security crisis ...

Business expansion requires careful thought and clear planning. Growth brings opportunity but also adds responsibility and risk. Owners must evaluate resources before moving forward. A wrong decision ...

Transformer oil, serving both as an insulating medium and a cooling agent, plays a decisive role in transformer performance ...