WTVY

22% of Americans would rather spend a night in jail than contact customer service, survey finds

(Gray News) – People really, really hate contacting customer support – so much so that they would rather spend a night in jail or shave their head. A new survey conducted by OnePoll on behalf of ...
CMS Wire

Building Winning Customer Satisfaction (CSAT) Surveys

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...
Business Wire

TCN Consumer Survey Reveals Significant Increases in Brands Being Abandoned for Poor Customer Service

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today released the ...
Destination CRM

HBR Pulse Survey: Improving Customer Service with AI

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...
Business Wire

Gartner Survey Finds 60% of Customer Service Agents Fail to Promote Self-Service

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...