Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

AT&T hopes its latest move will keep customers from leaving amid a competitive market.

Spectrum is betting big on three bold changes to keep internet customers from pulling the plug on service.

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

Springfield City Utility crews are working to identify properties with lead water pipes, as part of a new EPA guideline to ...

Rising credit card interest is quietly draining wallets. But a few smart moves, often overlooked, could ease the pressure and ...

Online, KLM is being flooded with complaints from customers about the Dutch airline’s poor customer service. KLM blames it on bad luck with snow cancelling many flights last month, and a Schiphol ...

NYSEG and RG&E customers to apply for a new Enhanced Energy Affordability Program ...

A malfunction in trailer tow modules could cause trailer brakes and brake lights to fail, according to the recall notice.

Scammers exploit extreme weather, impersonating utility companies or offering quick repairs. Learn how to spot these traps and protect your money.

When Rod Peers retired in November, he was eager to start this new chapter in his life by purchasing a three-bedroom property ...

City "apologizes profusely" but has no plans to pay residents for plumbing bills after mass text causes confusion.