Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the ...

Spectrum, which is owned by Charter Communications, continues to rapidly lose an alarming number of internet customers, ...

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

Liveops Celebrates Success with Multiple Stevie Awards for Customer Experience Scottsdale, United States - January 31, ...

Online, KLM is being flooded with complaints from customers about the Dutch airline’s poor customer service. KLM blames it on bad luck with snow cancelling many flights last month, and a Schiphol ...

Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users worldwide, automating real-world tasks, including customer service inquiries, across 40+ countries ...

Swiggy has reached out to the customer but has not yet publicly detailed whether the delivery executive violated company ...

A Kansas customer says a promised iPhone promotion turned into a nearly $1,200 charge even after he followed every return instruction provided by the wireless carrier.

A malfunction in trailer tow modules could cause trailer brakes and brake lights to fail, according to the recall notice.