Instead of adding more content, add accountability. Community challenges, check-ins, or progress nudges create commitment ...

AT&T has officially completed its $5.75 billion acquisition of Lumen’s Mass Markets fiber business, according to a recent ...

APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chatThe AI tools implemented support both end customers ...

As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

NES reports that power will be restored for 100% of its impacted customers by Saturday, Feb. 7. “Rest assured, work will ...

This story investigates Nashville Electric Service’s $250 million investment in a text alert system that failed during the ...

A West Hartford auto business has been sold to VIP Tires & Service, according to a company release.

Listening is often mistaken for action. Decks, dashboards, and “closed-loop” emails can look like progress, but listening only matters when it changes decisions that ...

Online, KLM is being flooded with complaints from customers about the Dutch airline’s poor customer service. KLM blames it on bad luck with snow cancelling many flights last month, and a Schiphol ...

Springfield City Utility crews are working to identify properties with lead water pipes, as part of a new EPA guideline to ...

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

U.S. Rep. Andy Ogles is calling for state lawmakers to take direct control of NES, saying the utility’s response to Winter ...