Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the ...

AT&T hopes its latest move will keep customers from leaving amid a competitive market.

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

Spectrum is betting big on three bold changes to keep internet customers from pulling the plug on service.

Liveops Celebrates Success with Multiple Stevie Awards for Customer Experience Scottsdale, United States - January 31, ...

Springfield City Utility crews are working to identify properties with lead water pipes, as part of a new EPA guideline to ...

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

Online, KLM is being flooded with complaints from customers about the Dutch airline’s poor customer service. KLM blames it on bad luck with snow cancelling many flights last month, and a Schiphol ...

A malfunction in trailer tow modules could cause trailer brakes and brake lights to fail, according to the recall notice.

Gastonia officials say the city's electric customers could be the targets of a phone scam following recent winter weather.

Swiggy has reached out to the customer but has not yet publicly detailed whether the delivery executive violated company ...