After criticism on social media, Airbnb ended up giving Mostarac a full refund, and told NewsNation in a statement that its “major disruptive event policy is currently in effect for impacted areas of southern California.” That means guests with an eligible booking can cancel for a refund.

Airbnb has declined customers asking for refunds after cancelling trips due to the forest fires across the Pacific Palisades.

An Airbnb customer who was initially denied the rebooking of her Airbnb reservation under a “major events” policy near the Palisades wildfires in Los Angeles has received a full refund. Ana Mostarac took to X (formerly Twitter) on Wednesday to air her grievances with Airbnb’s policy after she tried to request help with rebooking her accommodation further away from the Palisades fires,

Airbnb policies, generally speaking, do not favor guests. When it comes to canceling a reservation past a certain date, there are few accepted reasons that ultimately result in a full refund. In fact,

Image via Shutterstock A furious tourist is angry at Airbnb after the rental service refused to give her a refund for her reservation. She was supposed to stay in Los Angeles, which is in the middle of a massive wildfire.

The wildfire is tearing through the wealthy Pacific Palisades neighborhood, torching schools and multi-million dollar homes.