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The U.S. Cyber Trust Mark will certify devices that meet certain security standards. Following the initiative’s first ...

The U.K. is investigating whether IBM’s acquisition of HashiCorp will lead to a “substantial lessening of competition” within ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

Named brands like XPS and Inspiron will now fall under performance categories. Plus, Dell expanded its partnership with AMD.

Everything you stream and share is broken into network packets. Learn how this enables the seamless flow of data that powers ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

A solution architect is vital to an enterprise's overall technical vision when implementing solutions in an era of business digital transformation.This ...

Nvidia CES 2025 shocks with RTX 50 GPUs, groundbreaking AI, and bold auto-tech partnerships. What's next for gaming and ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...

A mesh VPN enables direct, flexible communication if it's a good fit. See whether or not it’s a viable solution for you.