PMM (ex-Engineer, Sales & SAP veteran) with 25+ yrs bridging tech and enterprise. Writing on AI, Zero Trust & Linux In Part 3: Delegation, HITL, and Identity Propagation, we covered how to preserve ...

Most contact center platforms still treat routing as the defining moment in a conversation. But the customer journey continues to evolve after that first decision. Intent changes. Wait times increase.

Microsoft announced a major expansion of the AI gateway capabilities in Azure API Management at Build 2026. The headline additions: a Unified Model API that lets clients speak one API format while ...

Gateway, the company that competed against the likes of Dell and Packard Bell in the '80s and '90s, fell from grace and shut down production of its PCs rather rapidly. Originally based in Iowa, the ...

The assembly line upended manufacturing last century—could teams of agents do the same for white-collar work? When people say AI will speed up drug development or fear that it will bring about mass ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Andy Brinkmeyer shares how engineering ...

Microsoft Copilot Studio helps organizations move beyond isolated AI experiences and build connected systems of agents that can scale, adapt, and deliver real business value. Recent enhancements focus ...

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A recent S&P Global Market Intelligence survey of more than 1,000 IT leaders across North America and Europe found that despite high hopes for AI technologies—and spending a lot of money trying to ...

Travelers buying airfare direct from an airline have a new payment option that could ease some of the issues around funding that travel. UATP, a global payment network owned and operated by airlines, ...

Abstract: Effective management and operational decision-making for complex mobile network systems present significant challenges, particularly when addressing conflicting requirements such as ...