Across the United States, a quiet shift is underway in the way local governments answer the phone. Non-emergency calls that once rang straight through to human dispatchers are increasingly being ...

Invoca, the leader in revenue execution, today released a new study examining Google's AI agent calling feature, which contacts local businesses on behalf of consumers to ask about pricing. The Invoca ...

The next time you call the non-emergency line, artificial intelligence could be picking up your call. The Waukesha County Communications Center is the second county in ...

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

Fresh from The FBI’s account takeover warning last week, with more than $260 million already stolen in 2025, the bureau has ...

The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an ...

La Crosse County has added some artificial assistance to help both their dispatchers and people in the community looking for ...

A new program within the Albany Police Department that dispatches unarmed case workers to 911 calls – including for people ...

Using STAR helps you tell a clear, concise, and impactful story about your skills and experiences. It’s a great tool to ...

Don't trust your AI search results blindly. New reports show scammers are manipulating ChatGPT and Google to recommend ...

The post Call Center Employee Tried To Assist A Rude Caller, But They Insisted On Being Put On Hold To Wait For A Supervisor ...