BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

DeepL, a global AI product and research company, today announced the general availability of DeepL Voice API. This innovative product empowers ...

Liveops Celebrates Success with Multiple Stevie Awards for Customer Experience Scottsdale, United States - January 31, ...

In today's post, I've made a list of companies that pay $12 an hour or more. It's safe to say that for many people, $12 ...

Flexible contact centers use AI, cloud platforms, and on-demand agents to adapt to demand, reduce costs, boost resilience, and enhance customer experience.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Movate, a global leader in digital technology and customer experience services, today announced a strategic partnership with Krisp, a leading real-time Voice AI provider for the contact center ...

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

RingCentral, Inc. has a $65B TAM expansion via AI products, rising margins, and an AT&T partnership for SMB growth. Check out ...

Cloud-based dealer technology provider to debut Intelligence solution, Pi, and showcase AI powered event assistant for NADA attendees ...