BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

Trump has been engaged in a weekslong feud with Minnesota Gov. Tim Walz and Minneapolis Mayor Jacob Frey, two Democrats who ...

President Trump said he had personally ordered the withdrawal of hundreds of federal agents involved in the contentious immigration crackdown in Minnesota. In an interview with NBC, Mr. Trump insisted ...

Five9 is a leading provider of cloud contact center as a service, or CCaaS, software that supports channel-agnostic customer engagement across all digital channels (email, SMS, voice, social media, ...

At higher levels of maturity, contact centers transform from cost centers into drivers of competitive advantage. According to BCG, organizations that effectively prioritize CX have seen 50% higher ...

Police and FBI uncovered money laundering call centers in India targeting Maryland residents for millions, including county residents.

Mason City Council members voted to approve an ordinance regulating things like noise emissions, building screening and ...

The Santa Barbara International Film Festival held a ribbon cutting ceremony for the McHurley Film Center in time for its ...

"A large-scale response like this creates a massive disruption to the hospital that is critical to our region and instills ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

The report also highlights a looming infrastructure crisis. While AI demands the elasticity of the cloud, only 41% of organizations are fully cloud-based. Furthermore, 48% of enterprises still lack a ...

Microsoft plans to introduce a call reporting feature in Teams by mid-March, allowing users to flag suspicious or unwanted ...