Today's call is being webcast and will be available on PC Connection, Inc.'s website. The earnings release will be available on the SEC website at www.sec.gov and in the Investor Relations section of ...

Five9 is a leading provider of cloud contact center as a service, or CCaaS, software that supports channel-agnostic customer engagement across all digital channels (email, SMS, voice, social media, ...

The $50 million is the largest donation for a facility the university has received, according to university officials.

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

Ed tech companies like GoGuardian and Lightspeed Systems offer for AI software to detect self-harm. Experts and students are concerned about its accuracy and unintended consequences.

The Trump administration’s immigration crackdown in Minneapolis is providing insights into the surveillance technologies the ...

ClearTouch, a leading provider of AI-driven cloud contact center solutions, today announced its integration with Credility's goCollect platform, India's fastest-growing system for digital, telecalling ...

Emerging NIST guidance suggests that the long-standing practice of treating AI as “just software” for cybersecurity purposes ...

Flexible contact centers use AI, cloud platforms, and on-demand agents to adapt to demand, reduce costs, boost resilience, and enhance customer experience.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Rising anxiety over the influence of AI, on top of already-grueling 90-hour workweeks, has proven devastating for workers in ...