BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

Today's call is being webcast and will be available on PC Connection, Inc.'s website. The earnings release will be available on the SEC website at www.sec.gov and in the Investor Relations section of ...

An investigation by the Maryland Public Service Commission found “systemic failings” in BGE’s customer call center, and the commission said the utility’s plan to fix these ...

Good day, everyone, and welcome to 8x8, Inc.'s Third Quarter 2026 Earnings Conference Call. [Operator Instructions] Please note, this conference is being recorded. Now it's my pleasure to turn the ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

EconomyBookings provides 24/7 phone support through its Customer Care call center, ensuring you can reach a real person when you need assistance: The platform maintains customer service phone numbers ...

Turkey day is almost here, and if you're traveling to the Austin area for Thanksgiving you should plan on getting all your necessities ahead of time. Several major retailers and restaurants will be ...

Japan’s call center industry faces mounting labor shortages and rising operational costs—pressures that threaten service continuity and profitability across the country’s labor-constrained service ...