Costco sells plenty of foods that loyal shoppers keep going back for, but it also has a few duds. These are the Costco items ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

Right to Disconnect misses core issues, traders face evolving challenges and opportunities in 2026, quick commerce boosts ...

(WHNT) — How thoroughly does your company track comments left by clients? Knowing what to do when a negative review or complaint appears online about your company is important since it may ...

Customer complaints about credit cards surged 20% in FY25, driven by increased card circulation and aggressive marketing by ...

Coupang received more consumer complaints related to personal data over the past four years than any of its e-commerce ...

Consumer Groups: Unwanted telemarketing calls "plaguing American consumers." — -- Complaints about pesky telemarketers continue to tick off consumers, making it the fastest-growing gripe of 2013, ...

ID theft is up-and-coming after “epidemic of data breaches." — -- Two of the most expensive decisions consumers make – buying a car and buying a house – took the top spots of the most ...