CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), today announced that WEHCO Video, Inc., d/b/a Cablelynx Broadband (Cablelynx), a ...

New Shopify connection lets agencies deploy AI chat and voice agents that answer product questions in real time and ...

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform.

Voice scams can cost banks and customers millions in seconds -- why phone lines remain one of finance's biggest blind spots.

Cloud-based CPaaS platforms also deliver scalability, flexibility and cost savings, allowing organizations to deploy and ...

"PVT has always put people and community first, and that philosophy guided our decision to modernize our customer experience," said Eugene McCord, CIO at PVT. "By bringing voice, messaging, digital ...

MTV will shut down many of its last dedicated 24-hour music channels after today, Dec. 31. MTV’s parent company, Paramount Skydance, is also expected to shutter music-only channels in Australia, ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...