Retaining peak season customers is often overlooked once January rolls around. These shoppers typically drive e-commerce ...

Discover 7 proven strategies for Customer Relationship Management For E-commerce—backed by data, real-world case studies, and actionable implementation steps to boost retention, LTV, and revenue in ...

Retail growth rarely breaks because your team lacks effort—it breaks because information can't keep up with reality.

APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chatThe AI tools implemented support both end customers ...

"Intermedia's expanded Auto Dealership Communications Solution shows a clear understanding of how dealerships actually work: keep teams in one mobile-ready system, capture every interaction, and sync ...

As corporate spending on artificial intelligence climbs, early dollars are landing in customer-facing tools. Companies are ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), today announced that WEHCO Video, Inc., d/b/a Cablelynx Broadband (Cablelynx), a ...

New Platform Reduces Customer Support Calls by 60% for Early Adopters Through Intelligent WhatsApp and Web Widget ...

New Shopify connection lets agencies deploy AI chat and voice agents that answer product questions in real time and ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform.

A strategic layer defines business outcomes, prioritizes automation opportunities, establishes value metrics, and aligns initiatives with regulatory and ethical expectations. A governance layer ...