BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

Officials with BGE appeared in front of the Maryland PSC Wednesday, discussing call center issues, and how the utility is ...

During a heated debate at a Public Service Commission hearing Wednesday morning Gas and Electric Co.’s (BGE) representatives ...

Hayete Gallot previously spent nearly 16 years at Microsoft in senior leadership roles across engineering and sales.

The North Carolina Division of Motor Vehicles has changed its appointment policy in an effort to become more efficient.

For insurance leaders, the question has moved on from "Will AI handle calls?" to now figuring out how to deploy it without breaking trust.