It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

Stop gambling on business decisions. These ChatGPT prompts stress-test your strategy, expose blind spots, and predict success before you commit.

At Felicitysolar, innovation in solar energy solutions goes hand in hand with a strong commitment to customer service. Beyond delivering reliable products, they continues to focus on long-term system ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Organizational Customer Orientation (OCO) refers to an organization’s continuous and proactive disposition that puts the interests of customers first. Extant studies have explored the relationship ...

ABSTRACT: This study focuses on the optimization of Artificial Intelligence-driven Customer Relationship Management (AI-CRM) systems, taking domestic fast-moving consumer goods (FMCG) retail ...

Samsung hosted its annual National Skills & Repair Competitions, celebrating the top Mobile Experience (MX) and Consumer Electronics (CE) technicians from across Canada and the U.S. The events ...

Customer service standards are steadily slipping, and it’s costing businesses billions. Steve Macaulay and Sarah Cook explain, with examples, how HR and L&D leaders can drive a cultural shift towards ...