Channel executives on the CRN 2026 Channel Chiefs list were asked to describe their personal channel philosophy. From the ...

As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

An investigation by the Maryland Public Service Commission found “systemic failings” in BGE’s customer call center, and the commission said the utility’s plan to fix these ...

Coinbase has confirmed an insider breach after a contractor improperly accessed the data of approximately thirty customers, ...

Abstract: This research study presents an advanced chatbot for e-commerce platforms using Retrieval-Augmented Generation (RAG), a technology that significantly enhances conversational AI by combining ...

To help you find the best meal delivery services, we interviewed dietitians for their professional insight and weighed in on some of our favorites.

Leaf IT has named former Deloitte director Andrew Johnston as managing director as founder Steven Goldblatt transitions to ...

Compare top Texas electricity providers on rates, transparency, and renewables to secure long-term savings and stability.

Upwork reports that small businesses in 2026 are embracing AI, e-commerce, and sustainability to adapt to changing market demands and improve competitiveness.

Tesco Bank is looking to leave the Quorum Park offices later this year with plans to move operations north of the border ...

Support metrics must now account for memory, learning and accumulated understanding, not just speed or volume.

The Electricity Company of Ghana (ECG) will, from next month, deploy franchise officers across all operational areas, as part of measures to enhance operational efficiency and improve service delivery ...