Authorities say they found accounts using computer programs or other automated tools for bookings just a week after new ...

Reporting from The Markup and THE CITY exposed how the bot, touted by the Adams administration, repeatedly served up false and damaging information.

Artificial intelligence-powered chatbots have moved from novelty tools to essential business systems, transforming customer service, sales, internal workflows ...

Ministry of Panchayati Raj launched PANCHAM, a Panchayat Assistance and Messaging Chatbot in collaboration with UNICEF, ...

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

Customer conversations are getting harder, not easier. Users expect instant answers across chat, email, voice, and messaging ...

The rise of the AI chatbot in healthcare is not just a trend but a fundamental necessity for survival and growth.

Artificial Intelligence (AI) has reached a level of everyday intimacy where it’s starting to feel like a friend. We argue over dinner recipes, plan trips, ask how to fix things around the house, and ...

Petter Rudwall knows the idea of AIs becoming sentient and seeking to get high with code-based “drugs” seems “stupid.” But the Swedish creative director couldn’t get it out of his head. Rudwall’s ...

Many of us therapists are currently struggling with the concept of synthetic relationships. Not because we don’t understand the technology, but because we don’t quite know what to do when our clients ...

Google has published a blunt assessment of how reliable today’s AI chatbots really are, and the numbers are not flattering. Using its newly introduced FACTS Benchmark Suite, the company found that ...

Nearly a third of US teenagers say they use AI chatbots daily, a new study finds, shedding light on how young people are embracing a technology that’s raised critical safety concerns around mental ...