Indianapolis Colts head coach Shane Steichen delivers a hilarious take on coaching 44-year-old Philip Rivers in a surprise ...

On Dec. 7, Stephen Colbert interviewed Conan O’Brien at the regal New Jersey Performing Arts Center as part of the Montclair ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

CLEVELAND, Ohio — Cavs center Jarrett Allen wore a microphone and a wry smile on Wednesday. He’d concocted a clever joke, and he wanted to deliver it. So, before tipoff of Wednesday’s 119-111 loss to ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

We haven't seen or heard much from Tiger Woods in recent months so it was nice to get a reminder of how good he used to be on Tuesday at the Tour Championship. Even if it served as a reminder for one ...

On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

Hartenstein addressed Smith’s comments from his days with the Knicks per Podcast P with Paul George. “The funny thing is when I saw it, it wasn’t like I wasn’t playing at the time, I was playing; I ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that weren’t extended. By Maxine Joselow Two days after catastrophic floods ...

Over the AI hype yet? Corporations everywhere definitely aren’t, particularly with the latest report that Microsoft saved a whopping half a billion dollars in the last year alone with the technology.

LIMA — An amusing Facebook post by the Allen County Sheriff’s Office about fireworks spread quickly since its posting Thursday night. By Friday morning, it had 250 likes and had been shared nearly 100 ...