The International Air Transport Association (IATA) has unveiled its 2026 event calendar, bringing together industry and ...

The Amazon “buy it now” mentality isn’t just for consumer products – the plastics industry has the same need to quickly assess and order parts. That’s why LS Mtron has created a robust service portal ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

The Social Security Administration (SSA) recently announced its efforts to transform customer service for beneficiaries and will allow them to access the program's online portal around the clock. SSA ...

The airline industry's financial outlook for 2025 remains positive, with growth expected in net profits and total revenue, but the totals projected for each have been slightly reduced, the ...

BROKEN ARROW, Okla. — The City of Broken Arrow is launching a new customer service portal called WaterSmart, which will allow customers to track their hourly water usage. The new WaterSmart portal ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Total 2025 airline industry revenue for the first time should exceed $1 trillion, representing a 4.4 percent increase year over year, according to an International Air Transport Association outlook ...

INDIANAPOLIS (WISH) — A cyberattack on American Water has caused the utility to shut down its customer service portal. The attack affects 1.4 million Indiana American Water customers as well as those ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...