BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

Now it appears T-Mobile is continuing to cut jobs. In a WARN notice submitted to the Washington Employment Security ...

The FCC was begun collecting complaints from the users impacted from the recent Verizon's countrywide network outage.

A noisy, cracked induction cooktop from Frigidaire leaves a woman chasing repairs, dealing with missed appointments, and ...

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but because the work has been shifted, via computers, directly onto the consumer.

BERTIE COUNTY, N.C. (WITN) - A Bertie County family remains without phone and internet service more than three weeks after their connection was lost, despite promises from Brightspeed that a ...

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...

The Social Security Administration’s claims that its customer service has shown significant improvement are accurate, a government oversight group reported Monday, but critics argue the report’s ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Douglas Pereira, Head of Cloud Sales & Alliance LATAM at e-Core Branded content – Customer service is undergoing a profound transformation driven by artificial intelligence (AI) and cloud-based ...