AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent ...

The outage that hit the world's leading cloud provider Amazon Web Services on Monday has highlighted global reliance on the ...

Google, Dior, Allianz and dozens of other companies lost sensitive customer data in Salesforce-related breaches affecting ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

The next generation of Salesforce Marketing Cloud - Agentforce Marketing - was developed to support marketers and advertisers ...

Lapsus$ and ShinyHunters hackers threaten to leak a billion records stolen from Salesforce cloud databases unless victims pay ...

Meet Agentforce Marketing, a far cry from what marketers had available 25 years ago, when its ancestor was launched. The post ...

Simplyhealth wanted to explore the use of automation and artificial intelligence to help overcome this issue. The business ...

The murky, highly complex business of helping advertisers buy space on digital media is currently dominated by Google, Amazon ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Salesforce won’t negotiate with the Scattered Lapsus$ Hunters hacker group over millions of records stolen from users through ...