Despite the fallout from the pandemic -- an economic crisis, mass layoffs, and high unemployment -- the percent of employees reporting overall satisfaction with their jobs remained high in 2020, ...

The COVID-19 pandemic disrupted jobs across the workforce, including the editorial sector. But a new study from the University of Kansas found it did not significantly affect how copy editors, ...

One of the largest international surveys on job satisfaction among emergency department (ED) professionals found that overall satisfaction remains high, although several areas still need improvement, ...

Southwest Airlines is not the same airline it was even two years ago, as the company has undergone an absolutely massive overhaul with eyes on boosting profits and competing with legacy carriers like ...

Achieving a high level of customer satisfaction is a goal shared by all small businesses. Satisfied customers often become loyal, repeat customers, which are extremely valuable assets for a business.

Hotel guest satisfaction is at an all-time high, according to the J.D. Power 2015 North America Hotel Guest Satisfaction Index Study. The 19 th annual study, released Wednesday, measured guest ...