AI-powered commerce is consolidating as Rezolve Ai has acquired enterprise DXP provider Crownpeak. The move came with quite ...

Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

The combined Cvent–Goldcast platform brings event execution, AI-powered video production and performance analytics into a ...

Inside Adobe’s push to make AEM more expressive, faster and more intuitive — and the risks that come with vibe-driven ...

Like most "overnight" turnarounds, Google’s didn’t happen overnight. To pull it off, Pichai focused the company intensely on ...

In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

The story isn’t declining foot traffic — it’s the rise of informed, AI-empowered buyers who expect certainty and value in ...

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...

AI agents launched. Acquia introduced three AI agents to its SaaS CMS. Content workflow automation. Agents automate site ...

In a world where trust is fragile, this is no longer a cosmetic issue. It’s a brand issue, a governance issue, a trust issue.