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Service excellence refers to the ability of service providers to consistently meet and occasionally even exceed customers’ expectations. "When I reflect on Service Excellence with the companies I work with, I often relate to this experience of my friend Wei at Starbucks because it says a lot about what is it, what it takes, and how little this has to do with… perfection."☕ Franck Louveau, Consultant - Service DNA at EHL Advisory Services What about you? Which company jumps up to your mind when y
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